What to expect along the way
SITE_NAME’s on-demand service is available in every city we operate in. When you’re ready to ride, use your app to request pickup from a nearby driver. Demand for rides can fluctuate at different times of day and night. A high demand for rides at a certain time can impact how quickly a driver accepts your trip request and heads to your pickup location. If you’re on a tight schedule, we recommend checking the your pickup location’s ETA for different vehicle options about 15-30 minutes before you’re ready to ride. SITE_NAME in some cities now includes the option to schedule an SITE_NAMEX ride. Here’s how:
The SITE_NAME app cannot include a tip when billing you for a trip fare. Where available as a vehicle option, SITE_NAME is an exception. In most cities, SITE_NAME is a cashless experience. Tipping is voluntary. Tips are not included in the fare, nor are they expected or required. As a rider, you are not obligated to offer your driver a gratuity in cash. If you decide you would like to tip, your driver is welcome to accept.
Ride requests should only be made when you’re ready to ride and near the pickup location. This enables drivers to operate efficiently on the SITE_NAME platform. Sometimes you may wish to cancel a ride request after it has been accepted by a driver. While the SITE_NAME app allows you to cancel anytime, a cancellation fee may be charged. This fee is intended to compensate driver-partners for time and effort spent heading toward a pickup location. A ride request can be cancelled free of charge after your initial request. If your driver is running more than 5 minutes behind the provided ETA, you can cancel the ride request without incurring a cancellation fee. On SITE_NAMEP trips, you may be charged a $2 cancellation fee if you cancel anytime a driver accepts your ride request. I was charged a cancellation fee. We’re happy to review and make adjustments as necessary.